Thursday, March 19, 2009

Silversea Says "Butlers For All!" Here! Here!

I've said it before and I'll say it again: Economic recessions cause each of us to innovate, develop new ways of doing business, and create opportunity. The luxury cruise lines have met this challenge head-on this year and have reinvented themselves. The result? Compelling new itineraries, competitive pricing, free shore excursions, generous shipboard credits, and with Silversea's recent announcement, complimentary butler service for everyone.

Previously, only those in Silversea's Royal, Grand, and Owner's Suites received personalized assistance from a butler. Over the next few months, Silversea will roll out this complimentary service in all cabin categories across its fleet.

The first phase—butler service in the Silver and Medallion Suites in addition to the Royal, Grand, and Owner's Suites—is as follows:
  • May 7: Silver Wind
  • May 17: Prince Albert II
  • May 19: Silver Whisper
  • May 30: Silver Cloud
  • June 7: Silver Shadow
Butler service will then be extended to all accommodations on all ships as follows:
  • September 21: Prince Albert II
  • October 9: Silver Cloud
  • October 24: Silver Whisper
  • November 9: Silver Wind
  • December 2: Silver Shadow
When the cruise line's newest ship, Silver Spirit, sets sail this December, all cabins will feature complimentary butler service.

"By expanding the butler service, we're essentially elevating the qualifications and caliber of our hospitality staff to ensure we continue to deliver a guest experience of unsurpassed quality," said Christian Sauleau, executive vice president of fleet operations for Silversea. "Our butlers come to us from some of the world's finest hotels and grandest homes, already highly trained in the art of recognizing guest preferences and anticipating their needs, ever attentive yet in the most unobtrusive manner."

Sauleau added, "Each butler, assisted by a suite attendant, is empowered to troubleshoot problems and provide special service touches, if desired by the guest—for example unpacking and packing clothing, facilitating a dry cleaning request, or preparing a scented Jacuzzi bath—ultimately creating a suite environment where one can relax and feel totally cared for."

For more information, talk with your travel agent or visit Silversea's website.

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