Regent's Contigency Plan for Voyager

The Regent Seven Seas Voyager is still sailing toward Dubai, where she is expected early on March 31. As soon as she docks, repairs to her pod will begin.

As was reported in the Comments section of my March 26th post about Voyager, Le Tilleul—a member of the Cruise Critic community who is onboard the ship now—posted that the Captain announced that Regent will refund passengers the cost of the Singapore to Dubai segment.

Regent Seven Seas Cruises also has a contingency plan in place for travelers joining the ship in Dubai for the April 1 segment of the World Cruise.

Here's the information from Brown & Keene Travel owner, Ngaire Keene as posted to LuxuryCruiseTalk.com and CruiseCritic.com:

There are. . . . offers in writing to all those booked and boarding in Dubai. There are multiple choices from moving to the Mariner, to a full refund, to compensation if accepting a contemplated revised itinerary and details of additional compensation if this itinerary should change again. They [Regent] are also helping with any other costs such as air that may have been arranged. At this time, all our passengers [Brown & Keene Travel] have decided to continue with their cruise.

Sometimes in the end the passengers are very happy with the outcome of these events.

Ngaire added this information to her website this morning:

Mark Conroy [president of Regent Seven Seas] and Robin Lindsay [executive vp of vessel operations] are flying to Dubai to assist with the situation.

If the pod is not fixed in Dubai this is the proposed new itinerary.

Seven Seas Voyager—Proposed Revised Itinerary:
Date Day Port Country Arrive Depart
1-Apr-09 Wed DUBAI UAE 6 PM
2-Apr-09 Thu FUJAIRAH UAE 8 AM 6 PM
3-Apr-09 Fri MUSCAT OMAN 7 AM 5 PM
4-Apr-09 Sat AT SEA
5-Apr-09 Sun AT SEA (SALALAH)
6-Apr-09 Mon AT SEA
7-Apr-09 Tue AT SEA
8-Apr-09 Wed AT SEA
9-Apr-09 Thu AT SEA (SAFAGA)
10-Apr-09 Fri SAFAGA EGYPT 9 AM
11-Apr-09 Sat SAFAGA EGYPT 5 PM
12-Apr-09 Sun AQABA (SHARM EL SHEIK) JORDAN 7 AM 9 PM
13-Apr-09 Mon AT SEA (SUEZ CANAL)
14-Apr-09 Tue SUEZ CANAL TRANSIT
(ALEXANDRIA) EGYPT 3 AM 4 PM
15-Apr-09 Wed ALEXANDRIA (RHODES) EGYPT 7 AM 4 PM
16-Apr-09 Thu AT SEA (BODRUM)
17-Apr-09 Fri ISTANBUL (LATE ARRIVAL) TURKEY 7 PM
18-Apr-09 Sat ISTANBUL TURKEY Disembark

NOTE: Ports in Parentheses “( )”, refer to the original itinerary/schedule

Stay tuned for more news about Regent's Seven Seas Voyager.

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